PoliciesShipping philosophy and policy |
I want you to be delighted with your purchase,
so if you have any concerns at all, do contact me. Gloria Dean.
|
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Before we bore you with ‘details’, let us be clear on our shipping ‘philosophy’:
We want to get things to you as quickly as humanly possible.
To keep things simple, we offer Free Shipping to Mainland UK.
Shipping to areas outside mainland UK is charged at cost..
Please use the contact form for accurate shipping cost to your destination.
Delivery Time is dependent on 2 factors:
Additionally, please note that delivery time is also based on ‘business’ days.
Free Shipping Offers
Free shipping is available only within the U.K. mainland.
For shipping to any other area, please contact us prior to your purchase and we will provide a separate invoice, which must be paid prior to despatch of your order.
Calculating Cost
We do not profit from shipping. Should you request express delivery, or if we're shipping your order internationally, your shipping cost will be the same as we are charged. by whichever shipping company is used to deliver your package.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send an email to [email protected].
Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a pro-forma invoice. Currently, for orders shipped overseas, we only accept payments through PayPal.
A member of our Customer Service team will contact you to make all the arrangements.
Customs
If your item is shipped internationally it may be subject to customs duty.
We will complete any customs declaration forms required by our shippers, typically this includes a description of the contents, and its value.
Any duty charged by the customs agency of the recipients country is payable by the recipient.
Before we bore you with ‘details’, let us be clear on our shipping ‘philosophy’:
We want to get things to you as quickly as humanly possible.
To keep things simple, we offer Free Shipping to Mainland UK.
Shipping to areas outside mainland UK is charged at cost..
Please use the contact form for accurate shipping cost to your destination.
Delivery Time is dependent on 2 factors:
- Availability’. We ship stock items, and made to order items, as well as fragile artwork; all of which requires particular handling. Clearly these are significantly different. We do our best to ship stock items out when they are ordered, which is often more quickly than is indicated on our shop, but please do not count on that.
- The method of delivery – Mainland UK is fairly straight forward, international delivery is subject to many factors including flight delays and customs.
- Made to order items, vary in the amount of time needed to produce them, we will provide an estimated production and delivery schedule at the time of ordering.
- Fine art may require framing, crating, and customs inspection; we will provide an estimated production and delivery schedule at the time of ordering.
- We will email confirmation of despatch with tracking numbers and instructions.
Additionally, please note that delivery time is also based on ‘business’ days.
Free Shipping Offers
Free shipping is available only within the U.K. mainland.
For shipping to any other area, please contact us prior to your purchase and we will provide a separate invoice, which must be paid prior to despatch of your order.
Calculating Cost
We do not profit from shipping. Should you request express delivery, or if we're shipping your order internationally, your shipping cost will be the same as we are charged. by whichever shipping company is used to deliver your package.
International Shipping
If you'd like to make a purchase and have it shipped internationally, please send an email to [email protected].
Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a pro-forma invoice. Currently, for orders shipped overseas, we only accept payments through PayPal.
A member of our Customer Service team will contact you to make all the arrangements.
Customs
If your item is shipped internationally it may be subject to customs duty.
We will complete any customs declaration forms required by our shippers, typically this includes a description of the contents, and its value.
Any duty charged by the customs agency of the recipients country is payable by the recipient.
